August 1, 2013
An effective team building program is designed to be a give and take situation to allow for participants to give feedback on what their strengths and weaknesses lie and then make their contribution to the team. In a health care environment, where Quality of Care and Quality of Life are at stake, it is vital all staff to work together to get the hundreds of tasks done in a timely and efficient manner.
WHY IS WORKING AS A TEAM SO IMPORTANT?
TEAM BUILDING creates a working environment that:
- Fosters TEAM spirit. It is a way to formalize the power of COLLABORATION. By collaborating, a work group leverages its skills, time, and resources for their own benefit and that of the organization.
- Allows for us to better understand ourselves and others thereby creating a diverse and creative and enjoyable working environment In order to accomplish what we want, we need to START with the END in mind. Wouldn’t it be great to look forward to work every day. For more details visit: personaltrainersummerlinnv.com
August 1, 2013
iNancy Elder Care with Nancy Karen Culp RN. As a Registered Nurse with almost 38 years of nursing experience I bring to you a series of articles & guides to help navigate thru the workplace setting. Over the years I have been thru the School of Hard Knocks so to speak and I’m still learning! Experiencing a wide range of work settings, situations and challenges along the way has allowed me to share what I have learned or that which those around me have learned. This information is presented to give you support and advice. Here is my unique perspective of the experiences I have had along the way for your benefit!
As far as customer service goes, you are either serving the customer or you are serving someone who is! So it’s part of all of our jobs directly or indirectly, no matter if you give hands on care to the residents or not, we are all part of the same team and therefore interdependent on each other.… think of your feet, you need them to walk but if your spine was not healthy and strong you couldn’t walk either even though there is no contact between your spine and the floor! We are all part of the same organism, interdependent upon each other… As a leader you have a vital role to play… and so does the hand-on caregiver. Equally important.
Each person no matter their role is vital to delivering excellence in customer service.I was fortunate enough to attend a Disney sponsored Customer Service Program for Health Care Workers with a colleague several years ago. We stayed in one of Disney Orlando’s premier hotels, complete with internet access which was a unique experience at the time. We interacted and brainstormed with health care leaders across the country. The curriculum was outstanding and the presenters were very personable with lots of experience to share and illustrations at their fingertips to share.One of our fun assignments was to go out into the park and note their attention to detail and how they created an environment for all to enjoy.
August 1, 2013
Before starting my article I will like to say a few words about health.
“Every human being is the author of his own health or disease.”
“He, who has health, has hope. And he, who has hope, has everything.”
“It is health that is real wealth and not pieces of gold and silver.”A Response to Pro Health Care Folks Who Think I’m StupidI gave a rather long-winded response to someone who challenged my opinion on health care by insinuating that I was an ignorant troglodyte basically. Here’s my answer:It always comes down to name-calling and talking points with the health care true-believers.
You assume that the free market is what caused the astronomical rise of health care costs. It’s not! The government has been diddling with health care for 50 years and in that time has burdened the system with ridiculous regulations, burdensome paperwork and a heavy bureaucracy that it can ill support. Bureaucracies are like big dirty snowballs. They roll along collecting more bureaucrats who create more useless paperwork for each other. In segments of our economy where the feds haven’t tried to meddle, things get done quicker, more efficiently and usually better.
If my physician could make decisions strictly based on what was wrong with me and not on what someone in Washington thought ought to be wrong with me, if she didn’t have to fill out 20 forms in triplicate and answer to a team of risk management people and lawyers, I could have affordable health care.20 years ago my wife suddenly developed a volleyball-sized ovarian tumor. We’d just started a new business and invested everything we had in it. We had no idea what we would do. Her gynecologist told her not to worry. He did the operation for free, the hospital dipped into a local emergency fund to take care of the brief hospital stay. We were very grateful and did our best to give back to our community, providing free emergency day care at our center to people in need.